An order can be cancelled only up to the stage where it has not been dispatched. Once the order is dispatched, it cannot be cancelled. You will have to send us an email at [email protected] or call at +91-9319361976, before the order is dispatched, with reasons for the cancellation. Once you request the cancellation of item(s) in your order, it will take us a maximum of 1 - 2 business days to cancel the order. You will be notified of the same via email/call. Cancellation of an order is subject to sole discretion of NirogStreet.

CANCELLATION OF UNUSUAL ORDERS

There may be certain orders that NirogStreet cannot accept, and therefore, we reserve the right, at our sole discretion, to cancel any order. Some reasons may include errors in pricing, certain issues identified as fraudulent or any order placed using a technological glitch/loophole, etc. We will notify you in case your order has been cancelled fully or partially or if any additional information is required to ship your order.

Refunds in case of cancellation of unusual orders: Refunds are processed in a maximum of 3 - 5 working days from the date on which the order is cancelled. In case of prepaid orders through Credit Card, Debit Card or Net Banking, the amount will be transferred back to the account from which it was paid. In the case of Cash-on-Delivery order, a refund will be made in your bank account in favour of the “Billing Name” used while placing the order or an NEFT transfer will be attempted. Please note that Cash-on-Delivery charges and Shipping Charges (if applicable) are not refundable.

CANCELLATION OF TELECONSULTATION APPOINTMENT

We understand that plans can change, and we strive to accommodate your needs. If you find it necessary to cancel or reschedule your appointment, you shall do so with at least a 2-hour notice prior to your scheduled appointment time. In case if the appointed Medical Service Provider fails to attend or does not show up for an appointment, and if rescheduling is not confirmed, the payment will be reimbursed to the original source account.

Refunds in case of cancellation of unusual orders: Refunds, as applicable, will be processed in 3 - 5 working days from the date on which the appointment is cancelled to the original source account.

CUSTOMER CARE / GRIEVANCE OFFICER

In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below: